Reference

Legal Terms Behind Your zvytour Account

This page covers the legal side of holding an account with us: eligibility, the terms you agree to, and how wallet activity through bKash, Nagad or Rocket is treated. Access depends on your local law and eligible regions, so read this before you register.

Eligibility depends on local lawOne account per personWallet details kept privateTerms shown before you join
zvytour Legal Terms Behind Your zvytour Account
HOW WE HANDLE IT

Privacy, Cookies and Account Security in Practice

Your wallet number, name and transaction history sit in our account records, and we use them to run your account and meet our own record-keeping duties. We do not sell that data. Cookies on this site remember your session and language so you are not logging in again on every page.

Data We Hold

We store your name, registered wallet number, deposit and withdrawal records, and login history. Anything we do not need for running the account or meeting a legal duty gets removed rather than kept on file.

Cookies and Sessions

Session cookies keep you signed in on mobile; preference cookies remember your language and lobby view. You can clear them in your browser, though you will need to log in again on the next visit.

Login and One-Time Codes

Every login needs the one-time code sent to the number on your account. If a code arrives when you were not trying to sign in, change your password and tell us the same day so we can lock the wallet.

Changes and Deletion

Write to the support desk to correct your details or ask us to close the account. Records tied to deposits, withdrawals or a legal duty stay for the period we are required to keep them, then go.

REACH ACCOUNT HELP

Where to Send a Legal or Account Question

You do not need to guess which desk handles what. Send the question through the channel that matches it and we route it from there. Have your registered wallet number ready, because we use it to find your account before answering anything specific to you.

Account Wallet Desk Use the in-account help form for anything tied to your wallet, a deposit from bKash or Nagad, or a withdrawal back to Rocket. Include the wallet number you registered with so we can pull the right record.
Terms and Eligibility Ask here if you are unsure whether real-money play is allowed where you live, or want the exact clause on age, one-account rules or region restrictions. We answer plainly and point you to the wording.
Security and Access Report a lost phone, a password you did not set, or a one-time code you never requested. We freeze the account wallet first, then work through re-verification with you before anything opens again.

Legal Questions We Get Asked Most

These are the questions that reach our desk most often, answered the way we would answer them in a chat.

You can register from anywhere in the country, Dhaka included, but real-money play is only open to you if local law where you live allows it. We restrict some regions and will tell you if yours is one of them.

It identifies the account and matches your deposits to the right wallet. We ask for a number registered in your own name, since money arriving from someone else's wallet has to be held while we check it.

Your login and preferences go. Deposit and withdrawal records stay for the retention period we are bound to, then are removed. You can ask us in writing what is still held at any point.

No. One account per person and per wallet number. If we find two accounts on the same identity, we close the extra one and any balance on it is handled under the terms you agreed to.

Ask the support desk and we send the current version to the contact details on your account. The terms shown when you registered are the ones that apply to your account.

Message the security desk straight away and we lock the wallet while we check the login history with you. Change your password from a device you control before we reopen access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.